XCelerate Claims Admin Portal

XCelerate Auto is an EV-focused warranty and financing company headquartered in Texas, focused on simplifying ownership and protection for electric vehicle drivers. As the company expanded its claims operations, there was a growing need for an internal platform that could help admin teams manage claims, communication, approvals, and workflows more efficiently across the entire lifecycle of a warranty request.

ROLE

Product Designer

SCOPE

UX research, UX/UI design, prototyping

TIMELINE

On-going

OVERVIEW

Claims Management Admin Portal

The XCelerate Claims Admin Portal was designed as an internal operational platform used by claims teams to manage EV warranty claims more efficiently. The goal was to create a system that reduced friction for non-technical admin users handling large volumes of customer communication, repair workflows, approvals, and claim tracking daily.

The platform needed to support multiple stages of the claims lifecycle while keeping information organized, easy to scan, and actionable. Instead of relying on a traditional flat dashboard structure, the experience was designed around operational workflows and claim states, helping teams focus on the right tasks at the right time.

The portal included features such as VIN and contract search, messaging, editable claim details, repair documentation, internal notes, approval tracking, and workflow visibility across different stages of the claim process.

The interface was intentionally desktop-focused and optimized for operational clarity, fast scanning, and long-term usability during daily admin work.

User pain points

#1 Operational overload
Large amounts of claim data, communication, and documentation created friction for internal teams managing multiple claims simultaneously.
#2 Poor workflow visibility
Traditional claim tables made it difficult to prioritize work or quickly identify claims waiting on customers, repair shops, or approvals.
#3 Fragmented communication
Customer conversations and operational updates were often disconnected, increasing the risk of missed messages and delayed responses.
#5 Non-technical users
The platform needed to feel approachable and intuitive for operational staff without requiring technical expertise or extensive onboarding.

Final Thoughts

Designing the XCelerate Claims Admin Portal required balancing operational complexity with usability. The project focused heavily on workflow clarity, communication visibility, and reducing friction for internal teams handling high volumes of claims daily.

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Instead of treating the platform as a traditional dashboard, the experience was shaped around real operational behavior, helping create a system that feels structured, approachable, and scalable as the product evolves.